PV After Care

After Care Service

Should you be experiencing problems with your solar power system, please first attempt to complete a shutdown procedure. Please refer to this page for details on how to perform a shutdown procedure. If your system is still not working, please contact us directly. For your convenience, please have your invoice number ready as well as any details you could give us in regards to your inverter (error message, lights flashing, brand, etc).

System Warranty

Workmanship: 1 year Warranty on Workmanship
Warranty Contact: warranty@solare.com.au
Inverter & Solar PV Module: Please see our Solar Panels and Inverters page
*Warranties commences on completion date of fully commissioned system.

Handover Packs

With each install we provide a handover pack that provides you with information including; warranty, how to read your inverter, shutdown procedures and any other handy information.

If you are unable to find your handover packs we have online versions which you can view here:

Fronius SMA Growatt

Safety Instructions

Solar E’s top priority is for the safety of its clients and employees. It is important that once your system has been installed, you comply with the following safety instructions:

  • Installation and maintenance procedures shall only be performed by qualified professionals.
  • Do not handle or install modules in adverse conditions such as periods of strong winds, wet or forested roofs.
  • Do not touch electrical terminals or the ends of any wire while the PV array is exposed to light.
  • Work should only be carried out in line with the applicable safety standards when working with PV modules on roofs.
  • Keep children and garden equipment clear from around the inverter.
  • Do not stack or lean other material that may cover or restrict air flow around the inverter as this may cause overheating.
  • Even in low lights, your PV array will generate power. Thus, please make sure that the PV modules are completely covered with an opaque material and the isolator has been switched off before an authorised person attempts any service work.
  • The inverter installed is designed to synchronise and export power to the grid. Hence, never open the inverter for any reason.

The warning symbol draws your attention to an electrical safety issue and that a potential dangerous condition could exist without proper precaution. Service personnel must apply extreme caution at all times.

Operating Instructions

The PV system is designed to work automatically with minimum attention. The inverter is a simple technology that is mounted (fixed) on the wall and does not require interference. However, the inverter LCD/LED display provides important and useful information such as total energy generated, daily energy generated etc. depending on the brands. Solar E uses inverters that are approved by CEC and comply with Australian and NZ standards. Different inverters have different functions on their LCD/LED indications, therefore it is recommended to refer to the Instruction/Operation Manual of inverter installed.
If the inverter is installed outside the house next to the switch board, it may also make sense to construct a canopy above the inverter to reduce heat stress and accumulation of rain water. The canopy must be at least 0.25m above the inverter. Refer to inverter manual for specifications.

The inverter displays most fault conditions and the nature of failure. However, some faults are non-critical and resolve themselves, such as unexpected fluctuations detected in the utility grid. For other fault conditions that may be critical and required attention, for example if the inverter cannot be synchronised to the grid. Therefore it is recommended to:

  1. Always have inverter manual ready
  2. Look up the error message in the manual and follow advice given
  3. If unable, contact Solar E and specify the error.

Maintenance

The PV system is characterized as “low maintenance” mainly due to the absence of moving parts. However, regular maintenance involving inspection for damage and simple cleaning (if necessary) is required. Shall the system appear not to be working after following the suggestions below or if you have any questions, please contact us.

Solar Photovoltaic Array

The modules should be inspected for broken module glass, shading, and excessive soiling.
WARNING: Do not attempt to clean or otherwise come in contact with the surface of a PV module with broken glass face; this could result in a dangerous shock.
Dirt accumulated on PV arrays may cause reduced efficiency of up to 8%, depending on the local conditions. Flushing down with a water hose should be sufficient to remove the dust or dirt accumulated. In the event where dust or dirt cannot be cleaned by the water hose alone, a sponge and soapy water may be necessary. Shading of PV array by vegetation or other objects should be avoided.

General System Inspection

An annual inspection of fasteners, mounting hardware and incidental corrosion is suggested. This inspection can be covered with an ongoing Solar E maintenance program. In general, the wiring, the inverter, and the metering device should not need any maintenance or further inspection unless system output or power drops below expected values and cannot be brought back up by PV array cleaning. During inspection, it is important to reduce any expected shading due to vegetation overgrowth.

System Circuit Breakers

Home owners should regard the PV system’s AC circuit breaker in the similar approach as any other circuit breaker. They are safety devices that are developed for safe operations if in doubt. These breakers are located in the isolation enclosure close to the inverter or in a separate switch/meter box. When the breaker is found to be “off” (or open), simply move the breaker to the “on” (or closed) position. If faults exist, the breaker will quickly open again. In this case, the home owner should contact Solar E directly.

System Performance

The performance/output of the PV system operations can be seen on the inverter LCD/LED screen and meter display (depending on meter). Power generated is indicated on these displays. The data in this handbook can be used as a guide for the generation, however the normal operating performance may be familiarised with time and experience. If solar PV system is generating exceptionally low output, and it not improved from washing the PV array, the owner should contact Solar E.

WARNING: Solar E expressly recommends that unauthorised persons DO NOT explore the wiring systems or components beyond the level of their license.

System Diagram

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